FREQUENTLY ASKED QUESTIONS:

Can I cancel my tickets?

Refunds can be issued up to one year from the date of purchase for unused tickets.

Call our Sales Office at (760) 325-1449 to have your refund processed. Please have your reservation confirmation number and credit card information ready.

What items are prohibited?

For a list of prohibited items, please click here.

Is the tram car air conditioned or heated?

No, but the windows are open to allow for ventilation.

What’s at the top?

There are two restaurants, a cocktail lounge, observation decks, a small natural history museum, two theaters showing State Park and tram construction videos, a gift shop, Magic Memories for photo viewing, and over 50 miles of hiking trails along with other nature activities.

How long does the tram ride take?

Approximately ten minutes in each direction.

Are pets allowed?

Only service animals are allowed on the tram. The State Park also restricts pets to service animals.

What is the weather like at the top?

The weather at the Mountain Station is typically 30-40 degrees cooler than on the desert floor.

When is it going to snow?

In the 2022-2023 season, the first light snowfall occurred in early November and the final snowfall in Mid-May.

Can pregnant women and/or infants ride the Tram?

They do, but we always suggest consulting with your physician first. The altitude change is approximately 6,000 feet during the 10-minute ride.

Do I need a hiking permit?

No permits are needed for Long Valley trails, but a wilderness permit is needed if hiking beyond the ranger station. There is no charge and it may be obtained upon arrival at the ranger station.

Do I need a camping permit?

The State Park charges $5 per person for camping permits and they may be obtained by calling 951-659-2607 or by visiting pstramway.com/camping.

Is the Tram wheelchair accessible?

The Valley Station, the tram car and the Mountain Station are all fully wheelchair accessible and A.D.A. compliant. The State Park trails are not ADA accessible.

Are there any shuttles or buses to the Tramway from Palm Springs?

There are not, but all local cab companies and rideshare services will take and pick up patrons at the Tram’s Valley Station.

What is the cost to park? Can I park overnight?

Please visit our Parking Information page for full details.